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Refund PolicyPayzon India Pvt Ltd
Our refund policy ensures transparency and customer satisfaction. We are committed to fair practices in all transactions.
Contact UsRefund Policy Overview
At Payzon India Pvt Ltd, we are committed to ensuring complete customer satisfaction with our digital marketing services. This refund policy outlines the terms and conditions under which refunds may be requested and processed. We strive to maintain transparency and fairness in all our transactions.
By engaging our services, you acknowledge that you have read, understood, and agreed to the terms set forth in this refund policy. Please review this policy carefully before making any payment.
Service-Based Refund Terms
Digital Marketing Services
Once digital marketing campaigns, SEO services, social media management, or content creation work has commenced, refunds are not available. This is because our team invests significant time, effort, and resources from the moment services begin. All strategy development, content creation, and campaign setup activities are non-refundable.
Monthly Retainer Services
For monthly retainer packages, refunds can only be requested before any work has been initiated for that billing period. Once we have begun delivering services for the month, the payment for that month becomes non-refundable. Clients may cancel future months with proper notice.
Custom Projects
Custom project fees (including website development, branding packages, and consultation services) are subject to milestone-based refunds. If you wish to discontinue a project, refunds will be calculated based on completed milestones minus associated costs incurred.
How to Request a Refund
If you believe you are eligible for a refund based on the terms outlined above, please follow these steps:
Submit a Written Request
Send a detailed refund request to support@payzonindia.com within 7 days of the payment date. Include your order number, service details, and reason for the refund request.
Review Process
Our team will review your request within 5-7 business days. We may contact you for additional information or clarification during this period.
Refund Processing
If approved, refunds will be processed to the original payment method within 10-15 business days. You will receive email confirmation once the refund has been initiated.
Non-Refundable Services
The following services and fees are strictly non-refundable under any circumstances:
Third-party advertising costs (Facebook Ads, Google Ads, etc.) that have already been spent on your behalf
Domain registration, hosting fees, and other external service subscriptions purchased for your project
Custom content already delivered (articles, graphics, videos, etc.)
Consultation fees for strategy sessions or meetings already conducted
Rush or expedited service fees
Services rendered more than 30 days prior to the refund request
Discounted or promotional packages that have been partially or fully delivered
Cancellation Terms
Clients have the right to cancel services under the following conditions:
Before Work Commences
If you cancel before any work has begun on your project or campaign, you are entitled to a full refund minus a 10% administrative fee to cover processing costs and initial consultation time.
During Project Execution
If you cancel after work has commenced, refunds will be calculated based on work completed. You will be charged for all completed milestones, hours worked, and any third-party costs incurred on your behalf.
Notice Period
For ongoing monthly services, clients must provide at least 30 days' written notice to cancel. Cancellations without proper notice will result in charges for the full month's services.
Dispute Resolution
We value our client relationships and strive to resolve any disputes amicably and professionally. If you have concerns about our services or billing:
Contact our support team immediately at support@payzonindia.com or call +91 7554859540
Provide detailed information about your concern, including dates, services, and specific issues
Our management team will investigate and respond within 3-5 business days
We will work with you to find a fair resolution, which may include service credits, additional work, or partial refunds where appropriate
If a resolution cannot be reached, the matter will be subject to arbitration under the laws of India
Policy Modifications
Payzon India Pvt Ltd reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Continued use of our services after any modifications constitutes acceptance of the updated terms.
For significant policy changes that may affect existing clients, we will make reasonable efforts to notify you via email. The most current version of this policy will always be available on our website with the "Last Updated" date clearly displayed.
Last Updated: October 7, 2025
Get in Touch
Have questions about our Refund Policy? Our dedicated support team is here to assist you with any concerns or inquiries.
Email Support
24/7 Secure Communication
info@payzonindia.com
support@payzonindia.com
WhatsApp Support
Instant Messaging
+91 9243837546
Mon-Sat: 11 AM - 7PM IST
Phone Support
Direct Assistance
+91 7554859540
Mon-Sat: 11 AM - 7PM IST
Important Notice
For urgent refund disputes or billing inquiries, please contact us immediately at support@payzonindia.com or call our dedicated hotline at +91 7554859540. Our team will respond within 24 hours.